CEO Highlights Long-Term Growth Strategy
Commenting on the quarterly performance, Mr. Anand Roy, CEO & Managing Director, said the company’s strong start to FY27 reflects disciplined execution, sustainable growth, and improved underwriting profitability.
He emphasized that Star Health will continue investing in:
- Digital capabilities
- Artificial Intelligence
- Distribution expansion
- Customer experience
- Prudent risk selection
The company aims to build a resilient, digital-first health insurance business capable of creating long-term value for both policyholders and shareholders.
Star Health Insurance Delivers Strong Q1 FY27 Results with Growth Across Premiums, Profit and Digital Business
Star Health and Allied Insurance Company Limited, India’s largest standalone health insurance company, has announced a strong financial performance for the first quarter of FY27 (April–June 2026). The company’s unaudited financial results reflect healthy premium growth, significant improvement in underwriting profitability, better claims performance, and accelerated digital transformation.
The insurer reported Gross Written Premium (GWP) of ₹4,287 crore, representing a 19% year-on-year growth, while Fresh Retail Health GWP increased 37% YoY to ₹730 crore, highlighting continued demand for retail health insurance products.
Under Ind AS accounting standards, Star Health reported Profit After Tax (PAT) of ₹550 crore, registering 25% YoY growth, while its normalised PAT stood at ₹386 crore, reflecting a 44% increase compared to the same quarter last year.
Star Health Insurance Strengthens Financial Performance in Q1 FY27
Star Health delivered one of its strongest quarterly performances by maintaining disciplined underwriting and improving operating efficiency.
Q1 FY27 Financial Highlights (Unaudited)
- Gross Written Premium (GWP): ₹4,287 Crore (19% YoY Growth)
- Fresh Retail Health GWP: ₹730 Crore (37% YoY Growth)
- Normalised Profit After Tax (PAT): ₹386 Crore (44% YoY Growth)
- Profit After Tax (Ind AS): ₹550 Crore (25% YoY Growth)
- Underwriting Profit: ₹111 Crore (compared with ₹16 Crore in Q1 FY26)
- Combined Insurance Service Ratio (CISR): 97.0% (improved from 98.7%)
The company attributed this growth to disciplined underwriting, strong premium collections, improved operational efficiency, and better portfolio management.
Star Health Insurance Enhances Customer Trust Through Strong Claims Performance
Claims settlement remains one of the company’s biggest strengths.
During the first quarter of FY27:
- 9.6 lakh claims were settled
- Retail Claims Settlement Ratio improved to 91%
- Persistency increased to 102%
- Company Net Promoter Score (NPS) improved to 65
These indicators reflect increasing customer confidence, improved policy renewals, and better customer satisfaction.
Star Health has also settled more than one crore claims since inception, making it India’s first health insurance company to achieve this milestone.
According to the company’s official claims dashboard, claims worth more than ₹6.15 lakh crore have been settled since inception, highlighting its large-scale claims handling capability.
Digital Transformation Drives Star Health Insurance Growth
Technology continues to play a crucial role in Star Health’s long-term strategy.
During Q1 FY27:
- 97% of fresh policies were sourced digitally
- The company’s Digital Direct-to-Customer (D2C) channel contributed 16% of fresh retail sales
- Digital D2C business recorded an impressive 142% year-on-year growth
The company continues investing heavily in AI-powered customer services and advisor productivity tools.
ATOM PRO AI Platform Improves Advisor Productivity
Star Health’s proprietary AI-powered platform ATOM PRO continues to witness increasing adoption across its advisor network.
The platform offers:
- Intelligent product recommendations
- Instant premium quotations
- Policy comparison
- Network hospital search
- Business dashboards
- Digital servicing capabilities
ATOM PRO was recently recognized at the Economic Times BFSI FinNext Awards 2026 under the category “InsurTech Product Excellence of the Year.”
AI and Technology Continue to Improve Customer Experience
Artificial Intelligence has become a major pillar of Star Health’s digital strategy.
The company has deployed AI and Machine Learning across several business functions, including:
- Claims processing
- Fraud analytics
- Customer servicing
- Underwriting
- Operational efficiency
Star Health is also working on integrating Generative AI into its operations through global technology partnerships to further improve customer outcomes.
Star Health Customer App Sees Rapid Growth
The company’s digital ecosystem continues to expand rapidly.
According to the latest update:
- 14.7 million app downloads
- More than 1.5 million monthly active users
Customers increasingly use the mobile application Star Health APP for:
- Digital renewals
- Claim submissions
- Wellness services
- Self-service policy management
Distribution Network Continues to Expand Across India
Star Health continues strengthening its nationwide presence.
As of 30 June 2026, the company operates through:
- 900+ branch offices
- 8.5 lakh+ insurance agents
- 16,000+ network hospitals
- 18,500+ employees
This extensive distribution network enables Star Health to provide health insurance services across metropolitan cities as well as Tier-II and Tier-III markets.
‘Talk to Star’ Initiative Simplifies Hospitalisation Planning
To further enhance customer convenience, Star Health has introduced the “Talk to Star“ service.
Eligible policyholders can receive expert guidance before planned hospitalization or home healthcare.
The service assists customers in understanding:
- Policy coverage
- Cashless hospitalization process
- Network hospitals
- Required documentation
- Care pathways before admission
In addition, non-policyholders can access 24×7 free Virtual OPD consultations through the Star Health Customer App, demonstrating the company’s broader commitment to accessible healthcare.
Future Outlook
With rising healthcare awareness, increasing medical costs, and growing demand for health insurance, Star Health believes India offers significant long-term growth opportunities.
The company’s strategy remains focused on:
- Retail health insurance expansion
- AI-driven innovation
- Digital customer engagement
- Better claims management
- Operational efficiency
- Sustainable profitability
These initiatives are expected to strengthen Star Health’s leadership position in India’s standalone health insurance industry.
Conclusion
Star Health Insurance has delivered a strong start to FY27 by combining healthy premium growth, improved profitability, better claims performance, and rapid digital transformation. The company’s continued investments in AI, customer service, digital platforms, and nationwide distribution demonstrate its commitment to making quality health insurance more accessible across India.
With a robust financial position, strong customer trust indicators, and a clear digital-first strategy, Star Health Insurance remains one of the most influential players in India’s growing health insurance sector.
Disclaimer
The financial information and business performance mentioned in this article are based on the unaudited financial results of Star Health and Allied Insurance Company Limited for the quarter ended 30 June 2026, as officially released by the company. Final audited figures may differ.